Missing Pack After Setting Up?
Post by iconPost by GBR85 | 2018-03-07 | 18:12:04

I have just bought a full pack on my Iphone for the Volvo leg 7. But the app is still saying I need to set up the boat! Obviously reluctant to try again.....Anybody know how to get money back or sort it out? Thanks, GBR85.

commenticon 6 Comments
Post by iconPost by zezo | 2018-03-07 | 18:15:39
Do you have the separate options checkboxes checked? The interface is not very intuitive. And it lets you set the color of your boat too ;-)

VR take money issues seriously, so you'll get a refund if there is actual problem.
Post by iconPost by GBR85 | 2018-03-07 | 18:55:16
Seems that its an apple problem. They say its because I have a new iphone and the card issuer blocked the payment from a new device. They say it will be cleared at some point. Lets see.
Post by iconPost by GBR85 | 2018-03-08 | 04:24:46
Transaction has gone through. But the delay has meant the game hasn’t picked it up. Anyone have the email address so I can get credited?
Post by iconPost by GBR85 | 2018-03-08 | 05:53:08
I found the help page service here; http://corporate.virtualregatta.com/
Post by iconPost by GBR85 | 2018-03-09 | 17:54:21
Still no response from VR.hmmmmm.
Post by iconPost by GBR85 | 2018-03-10 | 04:41:41
They fixed it! Yippee, faith restored.
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